Customer Service

Satisfaction Guarantee

If you are not happy for any reason with your purchase, return the mallets within 10 days of delivery for an exchange or refund.
No questions asked.

Quality
We use premium quality materials and each handle is stress tested for durability. All yarn and cord mallets are machine wound for consistency.
Smith Mallets are comparable in quality to any mallet brand on the market.

Shipping
US Shipping is via USPS Priority Mail. Most items will be delivered within a week of your payment.
Shipping is calculated based on weight and added to your shopping cart.

International Customers Are Welcome
We offer two shipping options via the US Post Office. First Class International mail is very reasonably priced and packages are usually delivered in a timely manor but there is no tracking capability. Priority International mail is usually delivered within 10 days and tracking information is available.
Import taxes may or may not be added when arriving in your country.

Payments
We accept Visa, Master Card, Discover, American Express 

Promo Codes
Promo codes do not apply to pre-packaged collections.